WHITE PAPER


DEVELOPING THE CAPABILITIES NEEDED FOR A NEW WORLD OF WORK


Spring Point has been helping organisations define and develop the skills and capabilities required for workforces to adapt, innovate, and increase productivity for over ten years.


Wtih the world of work continuously evolving, and this decade marking one of the most significant periods of workforce change since the industrial revolution, we're seeing more and more organisations not only thinking about, but acting to ensure they have the capability to leverage and match this period of change.​


Our latest capability white paper takes an in-depth look into:

  • Defining organisational capability requirements
  • How to build organisational wide capability for leadership
  • The new capabilities for the future of work
  • Building the case for capability development.

WHAT'S DRIVING THE CAPABILITY SHIFT?

Our geo-political climate is marked by instability and unpredictability. Trade wars, political tensions, and regulatory changes have all disrupted global supply chains and market dynamics over the past few years. Economic pressures such as rising living costs and high inflation rates are placing additional strain on both organisations and employees, and the integration of AI into business operations is transforming industries at an unprecedented pace. Combined with all of this. the pursuit of work in a highly competitive work landscape is reducing margins and making customer loyalty a key focus, necessary for survival.

“Capability building is not an HR exercise - it is a strategic priority. Companies that do it well create enduring competitive advantage.”
- HBR, “Building the Workforce of the Future,” (2020)


CAPABILITIES FOR THE FUTURE OF WORK

With change comes opportunity, and for organisations looking to create competitive advantage through the skills of their people we've identified five core capabilitiy areas that we believe organisations should focus on developing over the next couple of years.

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DATA & DIGITAL LITERACY

Investing in data literacy and digital skills will enable smarter decisions, drive innovation, and unlock the full value of technology such as AI, and information assets.

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CHANGE READINESS

Change is less predictable, and more disruptive. Organisations will need people who are adaptable and comfotale with change.

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CUSTOMER CENTRICITY

Customer centricity enables organisations to better anticipate needs, differentiate through experience, and build lasting loyalty in increasingly dynamic markets.

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BUSINESS PARTNERING

Investing in business partnering capability unlocks deeper strategic alignment, and embeds more agile, commercially focused decision-making.

THE BEST TIME TO INVEST IN CAPABILITY DEVELOPMENT WAS YESTERDAY.

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Describe some quality or feature of the company. Write a short paragraph about it and choose an appropriate icon.

Short title

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26% of Australian businesses acknowledge that data literacy is a criitcal skills gap.

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Delivering great experiences reduces the cost to serve customers by as much as 33%


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Outperforming organisations spend considerarbly more time (23%) on business partnering practices.

DOWNLOAD THE WHITE PAPER


DEVELOPING THE CAPABILITIES NEEDED FOR A NEW WORLD OF WORK


DOWNLOAD THE WHITE PAPER
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CAPABILITY DEVELOPMENT CASE STUDIES & ARTICLES

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SIX ‘MUST HAVE’ HUMAN CAPABILITIES NEEDED TO LEVERAGE AI

By Matt Dickson • July 6, 2023
Leveraging generative AI requires a unique set of creative skills that enable individuals to harness the power of this transformative technology.
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CONNECTING PEOPLE THROUGH SERVICE

December 20, 2021
As part of a major digital transformation, RMIT sought support in preparing their support functions (IT, HR, Finance, Procurement) across Australia and Vietnam to work in fundamentally different, and technology enabled ways.
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BUILDING BUSINESS PARTNERING CAPABILITY

November 29, 2021
In the context of an increasingly competitive health insurance industry and a new, dynamic strategy to execute, Bupa engaged Spring Point to design and deliver a bold capability program to build the skills required for the journey ahead.
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CUSTOMER CENTRICITY AT AUSTRALIA’S MOST ICONIC DEPARTMENT STORE​

November 12, 2021
Myer is an iconic Australian department store with a proud performance history. Digital disruption and changing consumer behaviour were at the heart of the reasons Spring Point was engaged to support the Executive to assess and understand their culture, articulate an aspired culture that would drive their customer centred strategy, and develop targeted initiatives to accelerate performance and behaviour change.

HOW WE CAN HELP

We can help you structure a return to work and/or hybrid approach using an accelerated three stage discovery, immersion, and implementation method.


Contact us, or find out a bit more about what we do.

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