OPPORTUNITY

As part of a major digital transformation, RMIT sought support in preparing their support functions (IT, HR, Finance, Procurement) across Australia and Vietnam to work in fundamentally different, and technology enabled ways. 

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WHAT WE DID

We developed an evidence-based, blended learning solution to provide employees with not only the training they required, but also support across the transformation and change process. As part of the program, we also developed a Service Experience Framework to drive a consistent and world-class service culture. ​

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We conducted pre- and post-training assessments to measure behaviour change and training effectiveness. A training evaluation survey and feedback session was also delivered to assess participant satisfaction and opportunities for improvement. ​

OUTCOME

​The Service connect training was rolled out across Australia and Vietnam. The program received excellent feedback from participants and stakeholders. It achieved a Diamond Award in the 2021 LearnX awards and was a finalist in the AITD Excellence Awards.