DP World is a global leader in logistics and supply chain innovation, operating in 78 countries and facilitating the movement of over 10% of the world’s traded goods. With a workforce of more than 100,000, DP World is renowned for its ambitious approach to digitalisation, sustainability, and talent development, delivering seamless end-to-end solutions for businesses across every major market. 

The Challenge 

DP World’s transformation journey began with a bold ambition: to evolve from a traditional port and terminal operator into a fully integrated supply chain solutions provider. This strategic pivot, accelerated by high-profile mergers and acquisitions, brought new capabilities and expanded the organisation’s global footprint. However, rapid growth presented significant challenges: 

• Harmonising leadership standards and unifying diverse, previously siloed teams 
• Embedding a shared leadership philosophy across a multicultural, multilingual workforce 
• Developing leaders capable of navigating disruption, leading change, and driving measurable impact in complex environments. 

The Work Completed 

Spring Point partnered with DP World at this critical juncture, co-designing and delivering integrated leadership and capability development programmes. The collaboration focused on three key leadership categories—frontline supervisors, middle managers, and senior managers—reaching approximately 29,200 leaders globally. The work included: 

• Culture Transformation: 
  Co-design and global delivery of “Leading the DP World Way” and “Working the DP World Way” initiatives, uniting DP World’s people under a connected leadership philosophy and enabling critical shifts in mindset, behaviour, and leadership practice. 

• Development Program for High-Potential Leaders: 
  The “DP World GROW” programme, tailored for high-potential leaders in the GCC region, offered premium learning experiences—certifications, workshops, expert speakers, psychologist-led coaching, 360° assessments, and capstone projects—to equip emerging leaders with strategic thinking and innovation skills. 

• Change Capability: 
  “Transforming the DP World Way” was designed as a bespoke change leadership training experience, strengthening leaders’ ability to navigate uncertainty and embed change capability throughout the organisation. 

The partnership was intentionally designed to connect culture transformation, leadership development, and change capability, ensuring DP World’s strategy was at the core of every initiative. Programmes were deeply integrated, elevating leadership standards, behaviours, and strategic thinking across the business. 

The collaboration has so far reached over 400 leaders across six continents and has been delivered in three languages (English, Spanish, and likely French), demonstrating the global scale and inclusivity of the programs. The “Leading the DP World Way” programme was scaled globally, supported by the quality of partnership and delivery. 

Impact has been tracked through rigorous evaluation criteria including:

• Alignment to strategic pillars during design 
• 360° leadership assessments 
• Project evaluations and learner progress check-ins 
• Benchmarking against globally recognised universities 
• Ongoing coaching sessions 



Results consistently exceeded industry benchmarks, with Net Promoter Scores and perceived value ratings well above sector averages. Leaders reported tangible gains in productivity, retention, relationships, and quality, and demonstrated real-world application of learning. 

The partnership is ongoing, with continuous improvement cycles embedded in the GROW programme and associated leadership initiatives. Feedback, new learning experiences, and certifications are continually incorporated, ensuring lasting impact and sustained engagement. 

 
DP World’s transformation was enabled by a deeply integrated, scalable, measurable, and sustained partnership with Spring Point. Together, they built a resilient, agile organisation, cultivating a pipeline of capable leaders and a unified culture ready to lead the future of global logistics. 

" Creating an intgerated, data driven program that engages all staff creates not just a tipping point in terms of scale, but also creates a shared sense of purpose and challenge for an orgnabisation. NPA should be commended for their courage and ability to approach the work across all levels."



- Robyn Worthington