NTT DATA Australia is a global IT services provider operating in a mature and highly competitive market. During a period of rapid change driven by AI and increasing delivery pressure, NTT DATA brought teams together at its REWIRED Conference to reflect on how work needed to evolve.

While technical capability across the organisation was strong, there was a growing risk that AI adoption was being treated as a tool upgrade rather than a fundamental shift in how work gets done. At the same time, NTT DATA wanted to ensure its values continued to guide decision‑making and behaviour as pace and complexity increased.

HOW WE WERE INVOLVED

Spring Point worked with NTT to design and deliver two, bespoke and integrated conference sessions to help participants define how AI would impact their roles, and bring NTT Data's values into focus.

• Workflow Jam:
  A 90‑minute practical workshop where participants selected a real workflow from their role, mapped the current state, applied the REWIRE lens (effort to judgement, documentation to decisions, heroics to systems, activity to outcomes), and designed an AI‑enabled future state.
  
  Each participant committed to a concrete 30‑day pilot to test back in their role or team.

• NTT Values Jam:
  An interactive session that brought NTT DATA’s values to life through reflection, storytelling and performance. Mixed teams explored how values show up in practice, where they need to be “held harder” during change, and created a shared expression of values through collaborative songwriting and performance.
  

THE OUTCOME

Both sessions generated strong engagement and momentum, shifting teams from abstract discussion to concrete action.

Participants left with:

• Clear examples of how AI can be embedded into real workflows, not layered on top
• A tangible 30‑day rewire pilot they were accountable to test
• A shared and energising articulation of NTT DATA’s values, grounded in real behaviours under pressure