DATA TO DRIVE CULTURAL TRANSFORMATION

Industry: Utility
An Australian utility that provides power supplies to residents and businesses were largely impacted by changes across the mining and technology sectors. They were seeking a partner to redesign a new operating model and support them through a cultural transformation.

DATA TO DRIVE CULTURAL TRANSFORMATION

Industry: Utility
An Australian utility that provides power supplies to residents and businesses were largely impacted by changes across the mining and technology sectors. They were seeking a partner to redesign a new operating model and support them through a cultural transformation.

DATA TO DRIVE CULTURAL TRANSFORMATION

Industry: Utility

An Australian utility that provides power supplies to residents and businesses were largely impacted by changes across the mining and technology sectors. They were seeking a partner to redesign a new operating model and support them through a cultural transformation.

DATA TO DRIVE CULTURAL TRANSFORMATION

Industry: Utility
An Australian utility that provides power supplies to residents and businesses were largely impacted by changes across the mining and technology sectors. They were seeking a partner to redesign a new operating model and support them through a cultural transformation.

STRATEGIC HEALTH CHECK

Industry: Retail

Specialising in owning and managing shopping centres, this world leading retail asset management company sought a partner to help refresh the business strategy for their most successful asset.

CHALLENGE & SOLUTION

A weakening business environment due to the mining downturn coupled with disruptive microgrid technology, necessitated a more adaptable and integrated business model and culture.

Spring Point have worked closely with the CEO and HR Director throughout what has been a five year business transformation. The work began with a performance driver analysis, Denison performance culture diagnostics and the development of a target culture blueprint with the executive team. Issues based leadership development and group performance coaching, manager skill building and executive team development have been key aspects of the work. Over that time, five cycles of culture diagnostics (soon to be 6) have helped the entire organisation stay the course in what is seen as one of the most successful organisational transformations seen in Western Australia.

CHALLENGE & SOLUTION

A weakening business environment due to the mining downturn coupled with disruptive microgrid technology, necessitated a more adaptable and integrated business model and culture.

Spring Point have worked closely with the CEO and HR Director throughout what has been a five year business transformation. The work began with a performance driver analysis, Denison performance culture diagnostics and the development of a target culture blueprint with the executive team. Issues based leadership development and group performance coaching, manager skill building and executive team development have been key aspects of the work. Over that time, five cycles of culture diagnostics (soon to be 6) have helped the entire organisation stay the course in what is seen as one of the most successful organisational transformations seen in Western Australia.

CHALLENGE & SOLUTION

A weakening business environment due to the mining downturn coupled with disruptive microgrid technology, necessitated a more adaptable and integrated business model and culture.

Spring Point have worked closely with the CEO and HR Director throughout what has been a five year business transformation. The work began with a performance driver analysis, Denison performance culture diagnostics and the development of a target culture blueprint with the executive team. Issues based leadership development and group performance coaching, manager skill building and executive team development have been key aspects of the work. Over that time, five cycles of culture diagnostics (soon to be 6) have helped the entire organisation stay the course in what is seen as one of the most successful organisational transformations seen in Western Australia.

CHALLENGE & SOLUTION

A weakening business environment due to the mining downturn coupled with disruptive microgrid technology, necessitated a more adaptable and integrated business model and culture.

Spring Point have worked closely with the CEO and HR Director throughout what has been a five year business transformation. The work began with a performance driver analysis, Denison performance culture diagnostics and the development of a target culture blueprint with the executive team. Issues based leadership development and group performance coaching, manager skill building and executive team development have been key aspects of the work. Over that time, five cycles of culture diagnostics (soon to be 6) have helped the entire organisation stay the course in what is seen as one of the most successful organisational transformations seen in Western Australia.

CHALLENGE & SOLUTION

The retail environment, perhaps more than any other industry, has been significantly impacted by digital technologies and the opportunities this presents for designing unique customer experiences. With a strategy to remain as one of the world’s best shopping centres and to greatly extend on this aspiration by seeking to develop a mixed use, cultural epicentre, the executive sought an agile and challenging partner to engage their top 30 in a rapid strategy refresh. The outcome sought was alignment of stakeholders on critical priorities to inform budget and resource allocation, and a re energising of the team for the year ahead.
Spring Point supported the General Manager over three phases of work. The initial phase was the completion of a rapid strategic health check. Using an online survey and targeted 30 minute interviews with the executive team, we gained insight into areas of strategic success and concern. Phase 2 leveraged health check insights to design and facilitate an engaging 1 day workshop with the top 30 leaders. The day was anchored around design thinking principles and feature components included a rapid data insights assimilation activity to quickly anchor participants in external market analytics and internal strategy health check data. Customer journey roadmapping also featured, as well as the exploration of delivery team ‘tension points’, as a way of identify adaptive innovation opportunities. Outcomes of the day were captured in an insights to action pack, enabling the corporate strategy team to quickly leverage this to develop an updated business strategy.

WHAT WE DID

Denison Diagnostics
Culture Report
Workshop Facilitation
Coaching Sessions
Change Management

WHAT WE DID

Denison Diagnostics
Culture Report
Workshop Facilitation
Coaching Sessions
Change Management

WHAT WE DID

Denison Diagnostics
Culture Report
Workshop Facilitation
Coaching Sessions
Change Management

WHAT WE DID

Denison Diagnostics
Culture Report
Workshop Facilitation
Coaching Sessions
Change Management

WHAT WE DID

Strategic Health Check Diagnostics
Workshopping & Facilitation
Customer Experience Journey Mapping
Multi-Stakeholder Management
Executive Interviewing

CALLOUT

Top Level Support
Supporting a mature CEO to further develop necessary skills to lead cultural transformation 
in a traditionally change resistant industry sector.

Data Does The Talking
The application of the Denison Organisational Culture Survey, a commercial performance culture diagnostic, to support the re-orientation of a largely internally focussed culture, to become an adaptive and market responsive organisation.

Quick Responders
The ability to pivot quickly from culture diagnostics into executive coaching, leadership 
development and change partner, to support performance improvement.

CALLOUT

Top Level Support
Supporting a mature CEO to further develop necessary skills to lead cultural transformation in a traditionally change resistant industry sector.


Data Does The Talking
The application of the Denison Organisational Culture Survey, a commercial performance culture diagnostic, to support the re-orientation of a largely internally focussed culture, to become an adaptive and market responsive organisation.


Quick Responders
The ability to pivot quickly from culture diagnostics into executive coaching, leadership development and change partner, to support performance improvement.

CALLOUT

Top Level Support
Supporting a mature CEO to further develop necessary skills to lead cultural transformation in a traditionally change resistant industry sector.


Data Does The Talking
The application of the Denison Organisational Culture Survey, a commercial performance culture diagnostic, to support the re-orientation of a largely internally focussed culture, to become an adaptive and market responsive organisation.


Quick Responders
The ability to pivot quickly from culture diagnostics into executive coaching, leadership development and change partner, to support performance improvement.

CALLOUT

Top Level Support
Supporting a mature CEO to further develop necessary skills to lead cultural transformation in a traditionally change resistant industry sector.


Data Does The Talking
The application of the Denison Organisational Culture Survey, a commercial performance culture diagnostic, to support the re-orientation of a largely internally focussed culture, to become an adaptive and market responsive organisation.


Quick Responders
The ability to pivot quickly from culture diagnostics into executive coaching, leadership development and change partner, to support performance improvement.

CALLOUT

Took a Helicopter View
Pre workshop health check diagnostics accelerated the identification of critical issues, ensuring a strategy refresh workshop that was focussed, fast paced and engaging.

Built Ownership
Co-design of the workshop experience with key executive team members ensured buy-in to the approach to strategic realignment.

Played Back New Insights
Insights reporting. We called out what was said and done AND what was not said and done to enhance our value add to a revitalised strategy.

KEY OUTCOMES

Average increase of 30 percentile points on all Denison performance culture domains

Specific increase of 41 percentile points on key customer focus performance culture 
metrics

KEY OUTCOMES

Average increase of 30 percentile points on all Denison performance culture domains.


Specific increase of 41 percentile points on key customer focus performance culture metrics.

KEY OUTCOMES

Average increase of 30 percentile points on all Denison performance culture domains.


Specific increase of 41 percentile points on key customer focus performance culture metrics.

KEY OUTCOMES

Average increase of 30 percentile points on all Denison performance culture domains.


Specific increase of 41 percentile points on key customer focus performance culture metrics.

KEY OUTCOMES

Validated and clarified the key strategic initiatives for 2020.
Developed a better understanding how systems, people and technology could enable the business to achieve its strategic initiatives.
Facilitated healthy dialogue with senior leaders to develop a re-aligned business vision.
Established a clear roadmap of the customer's journey, identifying the positives, negatives and ways we could add value to the customer's experience.

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DATA TO DRIVE CULTURAL TRANSFORMATION

Industry: Utility
An Australian utility that provides power supplies to residents and businesses were largely impacted by changes across the mining and technology sectors. They were seeking a partner to redesign a new operating model and support them through a cultural transformation.

 

WHAT WE DID

Denison Diagnostics
Culture Report
Workshop Facilitation
Coaching Sessions
Change Management

CHALLENGE & SOLUTION

A weakening business environment due to the mining downturn coupled with disruptive microgrid technology, necessitated a more adaptable and integrated business model and culture.

Spring Point have worked closely with the CEO and HR Director throughout what has been a five year business transformation. The work began with a performance driver analysis, Denison performance culture diagnostics and the development of a target culture blueprint with the executive team. Issues based leadership development and group performance coaching, manager skill building and executive team development have been key aspects of the work. Over that time, five cycles of culture diagnostics (soon to be 6) have helped the entire organisation stay the course in what is seen as one of the most successful organisational transformations seen in Western Australia.

 

CALLOUT

Top Level Support
Supporting a mature CEO to further develop necessary skills to lead cultural transformation in a traditionally change resistant industry sector.


Data Does The Talking
The application of the Denison Organisational Culture Survey, a commercial performance culture diagnostic, to support the re-orientation of a largely internally focussed culture, to become an adaptive and market responsive organisation.


Quick Responders
The ability to pivot quickly from culture diagnostics into executive coaching, leadership development and change partner, to support performance improvement.

 

KEY OUTCOMES

Average increase of 30 percentile points on all Denison performance culture domains

Specific increase of 41 percentile points on key customer focus performance culture metrics

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