STRATEGIC HEALTH CHECK

Industry: Retail
Specialising in owning and managing shopping centres, this world leading retail asset management company sought a partner to help refresh the business strategy for their most successful asset.

STRATEGIC HEALTH CHECK

Industry: Retail
Specialising in owning and managing shopping centres, this world leading retail asset management company sought a partner to help refresh the business strategy for their most successful asset.

STRATEGIC HEALTH CHECK

Industry: Retail

Specialising in owning and managing shopping centres, this world leading retail asset management company sought a partner to help refresh the business strategy for their most successful asset.

STRATEGIC HEALTH CHECK

Industry: Retail
Specialising in owning and managing shopping centres, this world leading retail asset management company sought a partner to help refresh the business strategy for their most successful asset.

STRATEGIC HEALTH CHECK

Industry: Retail

Specialising in owning and managing shopping centres, this world leading retail asset management company sought a partner to help refresh the business strategy for their most successful asset.

CHALLENGE & SOLUTION

The retail environment, perhaps more than any other industry, has been significantly impacted by digital technologies and the opportunities this presents for designing unique customer experiences. With a strategy to remain as one of the world’s best shopping centres and to greatly extend on this aspiration by seeking to develop a mixed use, cultural epicentre, the executive sought an agile and challenging partner to engage their top 30 in a rapid strategy refresh. The outcome sought was alignment of stakeholders on critical priorities to inform budget and resource allocation, and a re energising of the team for the year ahead.

Spring Point supported the General Manager over three phases of work. The initial phase was the completion of a rapid strategic health check. Using an online survey and targeted 30 minute interviews with the executive team, we gained insight into areas of strategic success and concern. Phase 2 leveraged health check insights to design and facilitate an engaging 1 day workshop with the top 30 leaders. The day was anchored around design thinking principles and feature components included a rapid data insights assimilation activity to quickly anchor participants in external market analytics and internal strategy health check data. Customer journey roadmapping also featured, as well as the exploration of delivery team ‘tension points’, as a way of identify adaptive innovation opportunities. Outcomes of the day were captured in an insights to action pack, enabling the corporate strategy team to quickly leverage this to develop an updated business strategy.

CHALLENGE & SOLUTION

The retail environment, perhaps more than any other industry, has been significantly impacted by digital technologies and the opportunities this presents for designing unique customer experiences. With a strategy to remain as one of the world’s best shopping centres and to greatly extend on this aspiration by seeking to develop a mixed use, cultural epicentre, the executive sought an agile and challenging partner to engage their top 30 in a rapid strategy refresh. The outcome sought was alignment of stakeholders on critical priorities to inform budget and resource allocation, and a re energising of the team for the year ahead.
Spring Point supported the General Manager over three phases of work. The initial phase was the completion of a rapid strategic health check. Using an online survey and targeted 30 minute interviews with the executive team, we gained insight into areas of strategic success and concern. Phase 2 leveraged health check insights to design and facilitate an engaging 1 day workshop with the top 30 leaders. The day was anchored around design thinking principles and feature components included a rapid data insights assimilation activity to quickly anchor participants in external market analytics and internal strategy health check data. Customer journey roadmapping also featured, as well as the exploration of delivery team ‘tension points’, as a way of identify adaptive innovation opportunities. Outcomes of the day were captured in an insights to action pack, enabling the corporate strategy team to quickly leverage this to develop an updated business strategy.

CHALLENGE & SOLUTION

The retail environment, perhaps more than any other industry, has been significantly impacted by digital technologies and the opportunities this presents for designing unique customer experiences. With a strategy to remain as one of the world’s best shopping centres and to greatly extend on this aspiration by seeking to develop a mixed use, cultural epicentre, the executive sought an agile and challenging partner to engage their top 30 in a rapid strategy refresh. The outcome sought was alignment of stakeholders on critical priorities to inform budget and resource allocation, and a re energising of the team for the year ahead.

Spring Point supported the General Manager over three phases of work. The initial phase was the completion of a rapid strategic health check. Using an online survey and targeted 30 minute interviews with the executive team, we gained insight into areas of strategic success and concern. Phase 2 leveraged health check insights to design and facilitate an engaging 1 day workshop with the top 30 leaders. The day was anchored around design thinking principles and feature components included a rapid data insights assimilation activity to quickly anchor participants in external market analytics and internal strategy health check data. Customer journey roadmapping also featured, as well as the exploration of delivery team ‘tension points’, as a way of identify adaptive innovation opportunities. Outcomes of the day were captured in an insights to action pack, enabling the corporate strategy team to quickly leverage this to develop an updated business strategy.

CHALLENGE & SOLUTION

The retail environment, perhaps more than any other industry, has been significantly impacted by digital technologies and the opportunities this presents for designing unique customer experiences. With a strategy to remain as one of the world’s best shopping centres and to greatly extend on this aspiration by seeking to develop a mixed use, cultural epicentre, the executive sought an agile and challenging partner to engage their top 30 in a rapid strategy refresh. The outcome sought was alignment of stakeholders on critical priorities to inform budget and resource allocation, and a re energising of the team for the year ahead.

Spring Point supported the General Manager over three phases of work. The initial phase was the completion of a rapid strategic health check. Using an online survey and targeted 30 minute interviews with the executive team, we gained insight into areas of strategic success and concern. Phase 2 leveraged health check insights to design and facilitate an engaging 1 day workshop with the top 30 leaders. The day was anchored around design thinking principles and feature components included a rapid data insights assimilation activity to quickly anchor participants in external market analytics and internal strategy health check data. Customer journey roadmapping also featured, as well as the exploration of delivery team ‘tension points’, as a way of identify adaptive innovation opportunities. Outcomes of the day were captured in an insights to action pack, enabling the corporate strategy team to quickly leverage this to develop an updated business strategy.

CHALLENGE & SOLUTION

The retail environment, perhaps more than any other industry, has been significantly impacted by digital technologies and the opportunities this presents for designing unique customer experiences. With a strategy to remain as one of the world’s best shopping centres and to greatly extend on this aspiration by seeking to develop a mixed use, cultural epicentre, the executive sought an agile and challenging partner to engage their top 30 in a rapid strategy refresh. The outcome sought was alignment of stakeholders on critical priorities to inform budget and resource allocation, and a re energising of the team for the year ahead.
Spring Point supported the General Manager over three phases of work. The initial phase was the completion of a rapid strategic health check. Using an online survey and targeted 30 minute interviews with the executive team, we gained insight into areas of strategic success and concern. Phase 2 leveraged health check insights to design and facilitate an engaging 1 day workshop with the top 30 leaders. The day was anchored around design thinking principles and feature components included a rapid data insights assimilation activity to quickly anchor participants in external market analytics and internal strategy health check data. Customer journey roadmapping also featured, as well as the exploration of delivery team ‘tension points’, as a way of identify adaptive innovation opportunities. Outcomes of the day were captured in an insights to action pack, enabling the corporate strategy team to quickly leverage this to develop an updated business strategy.

WHAT WE DID

Strategic Health Check Diagnostics
Workshopping & Facilitation
Customer Experience Journey Mapping
Multi-Stakeholder Management
Executive Interviewing

WHAT WE DID

Strategic Health Check Diagnostics
Workshopping & Facilitation
Customer Experience Journey Mapping
Multi-Stakeholder Management
Executive Interviewing

WHAT WE DID

Strategic Health Check Diagnostics
Workshopping & Facilitation
Customer Experience Journey Mapping
Multi-Stakeholder Management
Executive Interviewing

WHAT WE DID

Strategic Health Check Diagnostics
Workshopping & Facilitation
Customer Experience Journey Mapping
Multi-Stakeholder Management
Executive Interviewing

WHAT WE DID

Strategic Health Check Diagnostics
Workshopping & Facilitation
Customer Experience Journey Mapping
Multi-Stakeholder Management
Executive Interviewing

CALLOUT

Took a Helicopter View
Pre workshop health check diagnostics accelerated the identification of critical issues, ensuring a strategy refresh workshop that was focussed, fast paced and engaging.

Built Ownership
Co-design of the workshop experience with key executive team members ensured buy-in to the approach to strategic realignment.

Played Back New Insights
Insights reporting. We called out what was said and done AND what was not said and done to enhance our value add to a revitalised strategy.

CALLOUT

Took a Helicopter View
Pre workshop health check diagnostics accelerated the identification of critical issues, ensuring a strategy refresh workshop that was focussed, fast paced and engaging.

Built Ownership
Co-design of the workshop experience with key executive team members ensured buy-in to the approach to strategic realignment.

Played Back New Insights
Insights reporting. We called out what was said and done AND what was not said and done to enhance our value add to a revitalised strategy.

CALLOUT

Took a Helicopter View
Pre workshop health check diagnostics accelerated the identification of critical issues, ensuring a strategy refresh workshop that was focussed, fast paced and engaging.

Built Ownership
Co-design of the workshop experience with key executive team members ensured buy-in to the approach to strategic realignment.

Played Back New Insights
Insights reporting. We called out what was said and done AND what was not said and done to enhance our value add to a revitalised strategy.

CALLOUT

Took a Helicopter View
Pre workshop health check diagnostics accelerated the identification of critical issues, ensuring a strategy refresh workshop that was focussed, fast paced and engaging.

Built Ownership
Co-design of the workshop experience with key executive team members ensured buy-in to the approach to strategic realignment.

Played Back New Insights
Insights reporting. We called out what was said and done AND what was not said and done to enhance our value add to a revitalised strategy.

KEY OUTCOMES

Validated and clarified the key strategic initiatives for 2020.
Developed a better understanding how systems, people and technology could enable the business to achieve its strategic initiatives.
Facilitated healthy dialogue with senior leaders to develop a re-aligned business vision.
Established a clear roadmap of the customer's journey, identifying the positives, negatives and ways we could add value to the customer's experience.

KEY OUTCOMES

Validated and clarified the key strategic initiatives for 2020.
Developed a better understanding how systems, people and technology could enable the business to achieve it's strategic initiatives.
Facilitated healthy dialogue with senior leaders to develop a re-aligned business vision.
Established a clear roadmap of the customer's journey, identifying the positives, negatives and ways we could add value to the customers experience.

KEY OUTCOMES

Validated and clarified the key strategic initiatives for 2020.
Developed a better understanding how systems, people and technology could enable the business to achieve it's strategic initiatives.
Facilitated healthy dialogue with senior leaders to develop a re-aligned business vision.
Established a clear roadmap of the customer's journey, identifying the positives, negatives and ways we could add value to the customers experience.

KEY OUTCOMES

Validated and clarified the key strategic initiatives for 2020.
Developed a better understanding how systems, people and technology could enable the business to achieve its strategic initiatives.
Facilitated healthy dialogue with senior leaders to develop a re-aligned business vision.
Established a clear roadmap of the customer's journey, identifying the positives, negatives and ways we could add value to the customer's experience.

KEY OUTCOMES

Validated and clarified the key strategic initiatives for 2020.
Developed a better understanding how systems, people and technology could enable the business to achieve its strategic initiatives.
Facilitated healthy dialogue with senior leaders to develop a re-aligned business vision.
Established a clear roadmap of the customer's journey, identifying the positives, negatives and ways we could add value to the customer's experience.

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STRATEGIC HEALTH CHECK

Industry: Retail
Specialising in owning and managing shopping centres, this world leading retail asset management company sought a partner to help refresh the business strategy for their most successful asset. 

 

WHAT WE DID

Strategic Health Check Diagnostics
Workshopping & Facilitation
Customer Experience Journey Mapping
Multi-Stakeholder Management
Executive Interviewing

 

CHALLENGE & SOLUTION

The retail environment, perhaps more than any other industry, has been significantly impacted by digital technologies and the opportunities this presents for designing unique customer experiences. With a strategy to remain as one of the world’s best shopping centres and to greatly extend on this aspiration by seeking to develop a mixed use, cultural epicentre, the executive sought an agile and challenging partner to engage their top 30 in a rapid strategy refresh. The outcome sought was alignment of stakeholders on critical priorities to inform budget and resource allocation, and a re energising of the team for the year ahead.
Spring Point supported the General Manager over three phases of work. The initial phase was the completion of a rapid strategic health check. Using an online survey and targeted 30 minute interviews with the executive team, we gained insight into areas of strategic success and concern. Phase 2 leveraged health check insights to design and facilitate an engaging 1 day workshop with the top 30 leaders. The day was anchored around design thinking principles and feature components included a rapid data insights assimilation activity to quickly anchor participants in external market analytics and internal strategy health check data. Customer journey roadmapping also featured, as well as the exploration of delivery team ‘tension points’, as a way of identify adaptive innovation opportunities. Outcomes of the day were captured in an insights to action pack, enabling the corporate strategy team to quickly leverage this to develop an updated business strategy.

 

CALLOUT

Took a Helicopter View
Pre workshop health check diagnostics accelerated the identification of critical issues, ensuring a strategy refresh workshop that was focussed, fast paced and engaging.

Built Ownership
Co-design of the workshop experience with key executive team members ensured buy-in to the approach to strategic realignment.

Played Back New Insights
Insights reporting. We called out what was said and done AND what was not said and done to enhance our value add to a revitalised strategy.

 

KEY OUTCOMES

Validated and clarified the key strategic initiatives for 2020.
Developed a better understanding how systems, people and technology could enable the business to achieve its strategic initiatives.
Facilitated healthy dialogue with senior leaders to develop a re-aligned business vision.
Established a clear roadmap of the customer's journey, identifying the positives, negatives and ways we could add value to the customer's experience.