COURAGEOUS
CONVERSATIONS

Industry: Financial Services
One of Australia’s largest banks, was looking to push the boundaries for delivering learning in a new and digital way that would enable participants to step in the shoes of another person and feel empathy. Virtual Reality was the perfect solution to support people managers to have challenging and necessary conversations with direct reports, but in a constructive way.

COURAGEOUS
CONVERSATIONS

Industry: Financial Services
One of Australia’s largest banks, was looking to push the boundaries for delivering learning in a new and digital way that would enable participants to step in the shoes of another person and feel empathy. Virtual Reality was the perfect solution to support people managers to have challenging and necessary conversations with direct reports, but in a constructive way.

COURAGEOUS
CONVERSATIONS

Industry: Financial Services
One of Australia’s largest banks, was looking to push the boundaries for delivering learning in a new and digital way that would enable participants to step in the shoes of another person and feel empathy. Virtual Reality was the perfect solution to support people managers to have challenging and necessary conversations with direct reports, but in a constructive way.

COURAGEOUS
CONVERSATIONS

Industry: Financial Services
One of Australia’s largest banks, was looking to push the boundaries for delivering learning in a new and digital way that would enable participants to step in the shoes of another person and feel empathy. Virtual Reality was the perfect solution to support people managers to have challenging and necessary conversations with direct reports, but in a constructive way.

COURAGEOUS
CONVERSATIONS

Industry: Financial Services
One of Australia’s largest banks, was looking to push the boundaries for delivering learning in a new and digital way that would enable participants to step in the shoes of another person and feel empathy. Virtual Reality was the perfect solution to support people managers to have challenging and necessary conversations with direct reports, but in a constructive way.

CHALLENGE & SOLUTION

The bank noticed an increasing number of conversations between managers and employees escalating into Employee Relations (ER) cases. The hypothesis was that managers were putting off challenging conversations due to fear of how they, or the other person, would respond.

The bank sought a novel way to equip managers to handle difficult conversations constructively, while also making a step change in how learning is conceptualised and delivered. It was therefore determined that Virtual Reality (VR) technology would be leveraged in crafting the solution.

We created a deeply immersive and multi-faceted blended learning experience – Courageous Conversations - with three video VR scenarios at its core. These included managing the performance of a disengaged long term employee, engaging a high performer who is not living the organisation’s values or contributing to the overall success of the team and communicating the impacts to roles to an employee in the midst of organisational change. The VR scenarios were supported by a reflective self-assessment, face-to-face workshop, leader-led coaching questions and a set of Quick Reference Guides (QRGs) stored online via the Leadership Academy portal.

CHALLENGE & SOLUTION

The bank noticed an increasing number of conversations between managers and employees escalating into Employee Relations (ER) cases. The hypothesis was that managers were putting off challenging conversations due to fear of how they, or the other person, would respond.
The bank sought a novel way to equip managers to handle difficult conversations constructively, while also making a step change in how learning is conceptualised and delivered. It was therefore determined that Virtual Reality (VR) technology would be leveraged in crafting the solution.
We created a deeply immersive and multi-faceted blended learning experience – Courageous Conversations - with three video VR scenarios at its core. These included managing the performance of a disengaged long term employee, engaging a high performer who is not living the organisation’s values or contributing to the overall success of the team and communicating the impacts to roles to an employee in the midst of organisational change. The VR scenarios were supported by a reflective self-assessment, face-to-face workshop, leader-led coaching questions and a set of Quick Reference Guides (QRGs) stored online via the Leadership Academy portal.

CHALLENGE & SOLUTION

The bank noticed an increasing number of conversations between managers and employees escalating into Employee Relations (ER) cases. The hypothesis was that managers were putting off challenging conversations due to fear of how they, or the other person, would respond.

The bank sought a novel way to equip managers to handle difficult conversations constructively, while also making a step change in how learning is conceptualised and delivered. It was therefore determined that Virtual Reality (VR) technology would be leveraged in crafting the solution.

We created a deeply immersive and multi-faceted blended learning experience – Courageous Conversations - with three video VR scenarios at its core. These included managing the performance of a disengaged long term employee, engaging a high performer who is not living the organisation’s values or contributing to the overall success of the team and communicating the impacts to roles to an employee in the midst of organisational change. The VR scenarios were supported by a reflective self-assessment, face-to-face workshop, leader-led coaching questions and a set of Quick Reference Guides (QRGs) stored online via the Leadership Academy portal.

CHALLENGE & SOLUTION

The bank noticed an increasing number of conversations between managers and employees escalating into Employee Relations (ER) cases. The hypothesis was that managers were putting off challenging conversations due to fear of how they, or the other person, would respond.

The bank sought a novel way to equip managers to handle difficult conversations constructively, while also making a step change in how learning is conceptualised and delivered. It was therefore determined that Virtual Reality (VR) technology would be leveraged in crafting the solution.

We created a deeply immersive and multi-faceted blended learning experience – Courageous Conversations - with three video VR scenarios at its core. These included managing the performance of a disengaged long term employee, engaging a high performer who is not living the organisation’s values or contributing to the overall success of the team and communicating the impacts to roles to an employee in the midst of organisational change. The VR scenarios were supported by a reflective self-assessment, face-to-face workshop, leader-led coaching questions and a set of Quick Reference Guides (QRGs) stored online via the Leadership Academy portal.

COURAGEOUS
CONVERSATIONS

Industry: Financial Services
One of Australia’s largest banks, was looking to push the boundaries for delivering learning in a new and digital way that would enable participants to step in the shoes of another person and feel empathy. Virtual Reality was the perfect solution to support people managers to have challenging and necessary conversations with direct reports, but in a constructive way.


WHAT WE DID

Leadership Development
Blended Learning
Virtual Reality
Instructional Design
Digital & Print Collateral
Learning Consulting
Script Writing

WHAT WE DID

Leadership Development
Blended Learning
Virtual Reality
Instructional Design
Digital & Print Collateral
Learning Consulting
Script Writing

WHAT WE DID

Leadership Development
Blended Learning
Virtual Reality
Instructional Design
Digital & Print Collateral
Learning Consulting
Script Writing

WHAT WE DID

Leadership Development
Blended Learning
Virtual Reality
Instructional Design
Digital & Print Collateral
Learning Consulting
Script Writing

WHAT WE DID

Leadership Development
Blended Learning
Virtual Reality
Instructional Design
Digital & Print Collateral
Learning Consulting
Script Writing

CHALLENGE & SOLUTION

The bank noticed an increasing number of conversations between managers and employees escalating into Employee Relations (ER) cases. The hypothesis was that managers were putting off challenging conversations due to fear of how they, or the other person, would respond.
The bank sought a novel way to equip managers to handle difficult conversations constructively, while also making a step change in how learning is conceptualised and delivered. It was therefore determined that Virtual Reality (VR) technology would be leveraged in crafting the solution.
We created a deeply immersive and multi-faceted blended learning experience – Courageous Conversations - with three video VR scenarios at its core. These included managing the performance of a disengaged long term employee, engaging a high performer who is not living the organisation’s values or contributing to the overall success of the team and communicating the impacts to roles to an employee in the midst of organisational change. The VR scenarios were supported by a reflective self-assessment, face-to-face workshop, leader-led coaching questions and a set of Quick Reference Guides (QRGs) stored online via the Leadership Academy portal.

CALLOUT

Digital Expertise
Looking to push the boundaries in terms of new ways of delivering learning, and to keep step with the business and its digital transformation agenda, we leveraged deep subject matter expertise to deliver high quality VR assets while also advising on the best way to deploy the solution, given tradeoffs between user experience and scalability, to ensure a successful pilot.

An 'Empathy Engine'
Significant focus was invested during the VR script-writing phase to ensure the immersive experience of literally standing in someone else’s shoes was as real and authentic as possible. Switching between the manager and employee’s perspectives and exposure to the characters’ inner monologue provided empathy-provoking insight into the world of the other person, resulting in a memorable experience to reinforce learning. 

Strategic Learning Consulting
We partnered with a cross section of stakeholders responsible for leadership development, learning delivery and employee relations to identify and define five best practice principles of courageous conversations. Through a variety of consultative techniques we were able to surface the principles Be Prepared, Be Centred, Be Open, Be Caring and Be Real. The resulting framework was unique and served to anchor the subsequent learning design.

CALLOUT

Digital Expertise
Looking to push the boundaries in terms of new ways of delivering learning, and to keep step with the business and its digital transformation agenda, we leveraged deep subject matter expertise to deliver high quality VR assets while also advising on the best way to deploy the solution, given tradeoffs between user experience and scalability, to ensure a successful pilot.

An 'Empathy Engine'
Significant focus was invested during the VR script-writing phase to ensure the immersive experience of literally standing in someone else’s shoes was as real and authentic as possible. Switching between the manager and employee’s perspectives and exposure to the characters’ inner monologue provided empathy-provoking insight into the world of the other person, resulting in a memorable experience to reinforce learning. 

Strategic Learning Consulting
We partnered with a cross section of stakeholders responsible for leadership development, learning delivery and employee relations to identify and define five best practice principles of courageous conversations. Through a variety of consultative techniques we were able to surface the principles Be Prepared, Be Centred, Be Open, Be Caring and Be Real. The resulting framework was unique and served to anchor the subsequent learning design.

CALLOUT

Digital Expertise
Looking to push the boundaries in terms of new ways of delivering learning, and to keep step with the business and its digital transformation agenda, we leveraged deep subject matter expertise to deliver high quality VR assets while also advising on the best way to deploy the solution, given tradeoffs between user experience and scalability, to ensure a successful pilot.

An 'Empathy Engine'
Significant focus was invested during the VR script-writing phase to ensure the immersive experience of literally standing in someone else’s shoes was as real and authentic as possible. Switching between the manager and employee’s perspectives and exposure to the characters’ inner monologue provided empathy-provoking insight into the world of the other person, resulting in a memorable experience to reinforce learning. 

Strategic Learning Consulting
We partnered with a cross section of stakeholders responsible for leadership development, learning delivery and employee relations to identify and define five best practice principles of courageous conversations. Through a variety of consultative techniques we were able to surface the principles Be Prepared, Be Centred, Be Open, Be Caring and Be Real. The resulting framework was unique and served to anchor the subsequent learning design.

CALLOUT

Digital Expertise
Looking to push the boundaries in terms of new ways of delivering learning, and to keep step with the business and its digital transformation agenda, we leveraged deep subject matter expertise to deliver high quality VR assets while also advising on the best way to deploy the solution, given tradeoffs between user experience and scalability, to ensure a successful pilot.

An 'Empathy Engine'
Significant focus was invested during the VR script-writing phase to ensure the immersive experience of literally standing in someone else’s shoes was as real and authentic as possible. Switching between the manager and employee’s perspectives and exposure to the characters’ inner monologue provided empathy-provoking insight into the world of the other person, resulting in a memorable experience to reinforce learning. 

Strategic Learning Consulting
We partnered with a cross section of stakeholders responsible for leadership development, learning delivery and employee relations to identify and define five best practice principles of courageous conversations. Through a variety of consultative techniques we were able to surface the principles Be Prepared, Be Centred, Be Open, Be Caring and Be Real. The resulting framework was unique and served to anchor the subsequent learning design.

CALLOUT

Digital Expertise
Looking to push the boundaries in terms of new ways of delivering learning, and to keep step with the business and its digital transformation agenda, we leveraged deep subject matter expertise to deliver high quality VR assets while also advising on the best way to deploy the solution, given tradeoffs between user experience and scalability, to ensure a successful pilot.
An 'Empathy Engine'
Significant focus was invested during the VR script-writing phase to ensure the immersive experience of literally standing in someone else’s shoes was as real and authentic as possible. Switching between the manager and employee’s perspectives and exposure to the characters’ inner monologue provided empathy-provoking insight into the world of the other person, resulting in a memorable experience to reinforce learning. 
Strategic Learning Consulting
We partnered with a cross section of stakeholders responsible for leadership development, learning delivery and employee relations to identify and define five best practice principles of courageous conversations. Through a variety of consultative techniques we were able to surface the principles Be Prepared, Be Centred, Be Open, Be Caring and Be Real. The resulting framework was unique and served to anchor the subsequent learning design.

KEY OUTCOMES

The Courageous Conversations program is currently at pilot stage. It has already generated significant interest from the learning community, and people are keen to understand this delivery channel further and how it might be utilised to deliver impactful learning.
It is anticipated that the number of employee relations cases pre and post pilot will assist in measuring the program’s efficacy and determine whether it is successfully equipping managers with the mindset and skills to engage in courageous conversations with their teams.

KEY OUTCOMES

The Courageous Conversations program is currently at pilot stage. It has already generated significant interest from the learning community, and people are keen to understand this delivery channel further and how it might be utilised to deliver impactful learning.
It is anticipated that the number of employee relations cases pre and post pilot will assist in measuring the program’s efficacy and determine whether it is successfully equipping managers with the mindset and skills to engage in courageous conversations with their teams.

KEY OUTCOMES

The Courageous Conversations program is currently at pilot stage. It has already generated significant interest from the learning community, and people are keen to understand this delivery channel further and how it might be utilised to deliver impactful learning.
It is anticipated that the number of employee relations cases pre and post pilot will assist in measuring the program’s efficacy and determine whether it is successfully equipping managers with the mindset and skills to engage in courageous conversations with their teams.

KEY OUTCOMES

The Courageous Conversations program is currently at pilot stage. It has already generated significant interest from the learning community, and people are keen to understand this delivery channel further and how it might be utilised to deliver impactful learning.
It is anticipated that the number of employee relations cases pre and post pilot will assist in measuring the program’s efficacy and determine whether it is successfully equipping managers with the mindset and skills to engage in courageous conversations with their teams.

CALLOUT

Digital Expertise
Looking to push the boundaries in terms of new ways of delivering learning, and to keep step with the business and its digital transformation agenda, we leveraged deep subject matter expertise to deliver high quality VR assets while also advising on the best way to deploy the solution, given tradeoffs between user experience and scalability, to ensure a successful pilot.
An 'Empathy Engine'
Significant focus was invested during the VR script-writing phase to ensure the immersive experience of literally standing in someone else’s shoes was as real and authentic as possible. Switching between the manager and employee’s perspectives and exposure to the characters’ inner monologue provided empathy-provoking insight into the world of the other person, resulting in a memorable experience to reinforce learning. 
Strategic Learning Consulting
We partnered with a cross section of stakeholders responsible for leadership development, learning delivery and employee relations to identify and define five best practice principles of courageous conversations. Through a variety of consultative techniques we were able to surface the principles Be Prepared, Be Centred, Be Open, Be Caring and Be Real. The resulting framework was unique and served to anchor the subsequent learning design.

           ⟶

 

 

COURAGEOUS
CONVERSATIONS

Industry: Financial Services
One of Australia’s largest banks, was looking to push the boundaries for delivering learning in a new and digital way that would enable participants to step in the shoes of another person and feel empathy. Virtual Reality was the perfect solution to support people managers to have challenging and necessary conversations with direct reports, but in a constructive way.

 

WHAT WE DID

Leadership Development
Blended Learning
Virtual Reality
Instructional Design
Digital & Print Collateral
Learning Consulting
Script Writing 

 

CHALLENGE & SOLUTION

The bank noticed an increasing number of conversations between managers and employees escalating into Employee Relations (ER) cases. The hypothesis was that managers were putting off challenging conversations due to fear of how they, or the other person, would respond.
The bank sought a novel way to equip managers to handle difficult conversations constructively, while also making a step change in how learning is conceptualised and delivered. It was therefore determined that Virtual Reality (VR) technology would be leveraged in crafting the solution.
We created a deeply immersive and multi-faceted blended learning experience – Courageous Conversations - with three video VR scenarios at its core. These included managing the performance of a disengaged long term employee, engaging a high performer who is not living the organisation’s values or contributing to the overall success of the team and communicating the impacts to roles to an employee in the midst of organisational change. The VR scenarios were supported by a reflective self-assessment, face-to-face workshop, leader-led coaching questions and a set of Quick Reference Guides (QRGs) stored online via the Leadership Academy portal.

  

CALLOUT

Digital Expertise
Looking to push the boundaries in terms of new ways of delivering learning, and to keep step with the business and its digital transformation agenda, we leveraged deep subject matter expertise to deliver high quality VR assets while also advising on the best way to deploy the solution, given tradeoffs between user experience and scalability, to ensure a successful pilot.

An 'Empathy Engine'

Significant focus was invested during the VR script-writing phase to ensure the immersive experience of literally standing in someone else’s shoes was as real and authentic as possible. Switching between the manager and employee’s perspectives and exposure to the characters’ inner monologue provided empathy-provoking insight into the world of the other person, resulting in a memorable experience to reinforce learning. 

Strategic Learning Consulting

We partnered with a cross section of stakeholders responsible for leadership development, learning delivery and employee relations to identify and define five best practice principles of courageous conversations. Through a variety of consultative techniques we were able to surface the principles Be Prepared, Be Centred, Be Open, Be Caring and Be Real. The resulting framework was unique and served to anchor the subsequent learning design.

  

KEY OUTCOMES

The Courageous Conversations program is currently at pilot stage. It has already generated significant interest from the learning community, and people are keen to understand this delivery channel further and how it might be utilised to deliver impactful learning.
It is anticipated that the number of employee relations cases pre and post pilot will assist in measuring the program’s efficacy and determine whether it is successfully equipping managers with the mindset and skills to engage in courageous conversations with their teams. 

⟵    ⟶